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Privacy Policy

Last Updated: August 15, 2025

Plain‑Language Summary

This Privacy Policy describes how Draydex LLC (“Draydex,” “we,” “our,” or “us”) collects, uses, shares, and protects information in connection with our website, web portal, API, and related services (the “Services”). By using the Services, you consent to the practices described in this Policy.

1. Information We Collect

  • Account Information: Name, company, email, billing address, and contact details you provide when creating or maintaining an account.
  • Usage Data: API calls, IP address, browser type, device information, pages viewed, and timestamps for security, analytics, and troubleshooting.
  • Payment Information: Payments are processed by Stripe. Draydex does not store or process full payment card numbers. Stripe’s terms and privacy policy govern their handling of your payment data.
  • Communications: Emails or messages you send us, including support requests and feedback.

2. How We Use Information

  • Provide, maintain, and improve the Services.
  • Process payments and manage billing.
  • Monitor usage to detect, prevent, and address technical or security issues.
  • Communicate with you about account matters, service updates, and (if you opt in) marketing.
  • Comply with legal obligations and enforce our Terms.

3. Data Ownership

All data entered into or generated by the Services remains the property of Draydex. You are granted a license to use this data under our Terms & Conditions.

4. Sharing of Information

  • Service Providers: We may share information with third parties that perform services on our behalf (e.g., Stripe for payment processing, hosting, analytics). They may only use the information to provide services to us.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process, or to protect rights, property, or safety.
  • Business Transfers: We may disclose or transfer information in connection with a merger, acquisition, financing, or sale of assets.

5. Security

We implement reasonable technical and organizational measures to protect information under our control. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain account and usage data for as long as necessary to provide the Services and comply with legal obligations. Aggregated, de‑identified usage statistics may be retained indefinitely.

7. Your Choices

  • Account Updates: You can update certain account details via your dashboard or by contacting us.
  • Marketing: You may opt out of marketing emails by using the unsubscribe link in those emails.
  • Cookies: You can control cookies in your browser settings; disabling cookies may affect some features.

8. Third‑Party Services

Our Services may link to or integrate with third‑party sites and services (including Stripe). We are not responsible for third‑party privacy practices. We encourage you to review their privacy policies.

9. Children’s Privacy

The Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy by posting a revised version on our website. Your continued use of the Services after any changes constitutes acceptance of the updated Policy.

11. Governing Law & Venue

This Privacy Policy is governed by the laws of the State of Illinois. Any disputes shall be resolved exclusively in the state or federal courts located in Kane County or DuPage County, Illinois, and the parties consent to personal jurisdiction and venue in those courts.

12. Contact

Questions about this Policy or our data practices? Contact us at support@draydex.com.